Yapstone and Priority Technology Holdings are partnering, bringing our complementary strengths together for our customers and partners.
Who is Priority Technology Holdings, and what is PRET?
Priority Technology Holdings ("Priority") is a leading provider of merchant-acquiring and commercial payment solutions, offering product capabilities to merchant and distribution partners for consumer and commercial payments.
In early 2018, Priority formed a new operating entity, Priority Real Estate Technology LLC ("PRET"), through the combined acquisition and capitalization of LandlordStation (a leading tenant screening solution for property managers) and RadPad (a mobile first apartment rental search and rent payment engine).
As part of our partnership with Priority, Yapstone will hold an ownership stake in PRET and remains focused on ensuring the continued success of our customers and partners.
Why are Yapstone and Priority partnering?
This partnership allows two leaders in technology and payments to join forces and bring together our complementary strengths to address and grow this market.
How will this partnership work?
Working together as PRET, Priority will assume responsibility for the management and daily operation of the business, including dedicated customer support and technology resources, while Yapstone will contribute industry-leading technology assets, partnerships and customers, credit and debit card processing, and money transmitter licenses.
Is this a sale/acquisition?
No, this is a partnership. There will be no loss of functionality or industry expertise, but rather an opportunity to maintain the technology and service you have in place today and access new resources and capabilities moving forward.
What's changing? What does it mean for me, my customers and my renters?
In the near-term, there will be no change to the way you and your customers interact with the service, including payments and payment channels, integrations, URLs, branding, and customer support.
Over the next few weeks and months, Priority will take a more active role in the operating support of the business, but you should not expect to see any loss of current functionality. Priority intends to put its resources to work innovating and offering new products, additional dedicated resources, and other value-added services.
Is my pricing or integration changing? Do I need a new contract?
For now, expect business as usual. Over time, Priority will take a more active role in the operating support of the business to determine how we can offer new services and functionality, and we’ll keep you up to date with any changes.
Where does my company and our renters go to make payments and run reports?
You will continue to visit the same URLs and links for payment and managing your business operations. Stay tuned for exciting enhancements to come, which will expand capabilities to support you in these areas.
Who do we call/email for support? Are your customer service hours changing?
You can expect business as usual for the time being, so continue to use the same email address and phone number for support. Over time, Priority will take a more active role in the operating support of the business to determine how we can offer new services, so we’ll keep you informed of any changes.
Will Yapstone still be involved?
Yes. In the near-term, there will be no change to the way you interact with Yapstone. Both Yapstone and Priority have committed to a transition period to ensure there is no loss of support or functionality to you.
After this transition period, Priority will assume responsibility for the management and daily operation of the newly partnered business and will be adding significant resources devoted to the business. This will enable us to offer exciting new functionality, expand our current capabilities, and grow our dedicated sales and support functions.
How do I contact Customer Support?
Customer Support has been transitioned to our partner, PRET. If you are a current RentPayment customer, please direct queries to the PRET customer support team by contacting firstname.lastname@example.org or by calling 866-289-5977. You may also still visit the Yapstone helpcentre available at support.rentpayment.com or click on the “submit a request” tab at support.rentpayment.com.
Please note: Any ticket generated through the Yapstone helpcentre must be manually routed by Yapstone to PRET, which may cause delays in resolution times relative to queries submitted directly to PRET at email@example.com.