You can issue a refund to a guest through your reservation manager dashboard, provided that non-U.S. customers must provide a signed Direct Debit Mandate for their bank account.
Any SEPA-based payees must also complete and return a Direct Debit Mandate. Once we have a current Direct Debit Mandate on file for your account, you can issue a refund via your listing reservation manager dashboard whether or not the payment has been received into your bank account.
You can complete your Direct Debit Mandate by clicking here.