How Can We Help You?

General Customer FAQs

Payment Questions

• How can I access my Payment History?
• How can I confirm if my autopay is in effect?
• How do I remove a payment account from my profile?
• How do I make a payment in the office for a renter or applicant?
• What is an eCheck?
• How do I make a payment recurring?

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General Service Questions

• ★ Can I make a payment via Chat or Web Ticketing?
• ★ What is a "service fee" and why is it charged?
• What is RentPayment's Customer Service Phone Number?
• What is YapStone?
• Is Your Data Secure?
• What payment types do you accept?

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Renter Account Questions

• ★ I don't know my Resident ID or Resident account number?
• How do I activate my account?
• Why is my account inactive?
• I am moving or have moved already; how can I keep making payments?
• I can't login. How can I reset my password?

Renter Notifications

• How do I get a copy of my payment confirmation email resent to me?
• Why do I receive a ClickPay (payment reminder email) when I have moved out of a property?
• How can I setup or cancel Click Pay emails (payment reminder emails)?
• How do I unsubscribe from receiving email notifications?

Renter Payment Questions

• How do I cancel an AutoPay (recurring monthly transaction)?
• How can I process payments by Phone?
• Why was my eCheck payment reversed?
• How long does it take for a payment to clear (funds to be debited) from my account?

Guest / Traveller Questions

• How do I get a copy of my payment confirmation email/text message resent to me?
• How is my property notified that I made a payment?
• What do I do if I have a duplicate payment made?
• How long does it take for my vacation rental or property to receive notice of my payment?

Forms

• YapStone Credit and Background Check Consent Form

Property Staff FAQs

Property Manager Questions - Refunds

• ★ What type of refunds can be processed?
• How long does a refund take to complete?
• Who can request a refund?
• Who do I contact for refunds?

Property Manager Questions - Notifications

• ★ Where do I find emails that were sent to me previously?
• ★ How can I stop receiving emails?
• ★ How can I remove, add, or change my email address?
• How do I stop my homeowner or renter from receiving email reminders from DuesPayment / RentPayment?

Property Manager Questions - RentPayment Marketing

• What is the promotion code field used for?
• Do you have marketing fliers I can download online?
• How can I order marketing materials for my property?

Property Manager Questions - General

• ★ Payment Batches and Reconciliation Help
• How do I add a new user?
• Guidelines to Scanning Checks Successfully
• Banking Holiday - Payment Processing
• What reporting services are available to my management team?
• What is a user group and what are their access levels?

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Internal Support

Marketing Promotional Contest Information

• ★ HomeAway Payments Sign Up Promotion (Mastercard Gift Card Give Away)
• ★ 3 Months of Dues Sweepstakes
• ★ AutoPay The Easiest Way Promotion
• ★ Pay My Rent Win $1000 Promotion