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  3. Chargebacks

Chargebacks

Chargeback process explained

  • What is a chargeback?
  • I have a question about a chargeback notification I received
  • What are the most common types of chargebacks?
  • Why are you requesting my chargeback documents again?
  • Why are you asking me to provide documents when you can see them in my reservation manager dashboard?
  • What is Yapstone doing to protect homeowners from chargebacks?
  • I won the case! When do I get my money back?
  • How long do I have to provide documents to support my chargeback case?
  • What documents or proof do you need to fight a chargeback?
  • I refunded this guest/renter, and now a chargeback occurred. You have debited me twice (once for the refund, and again for the chargeback). Why?
  • How long will I need to wait to get my money back if I win my chargeback case?
  • My guest told me that he cancelled his/her chargeback, so why have I not received the funds yet?
  • Why do I have to pay a chargeback Fee?
  • Can I dispute a chargeback?
  • How do I know if you have received the documents to support my chargeback case?
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