Support
Latest Update
Guests & Payers
Account
- How do I change or amend a bank account?
- How do I update my account details?
- When will my account change request be completed?
- I can’t access the DocuSign form
- I need to change the currency on my account
- What is a Form W-9 and why does Yapstone need mine?
Onboarding
- What countries does Yapstone support?
- I just applied for a Yapstone account. What are the next steps?
- When will my application be approved?
- Why are you requesting additional documents from me?
- The requested documents are in someone else’s name
- What is a Form W-9 used for?
Payment Processing Service
- Who is Yapstone?
- Why didn't I receive the full payment from the guest?
- When will I receive the rental payments funds from my guests?
- I received a failed deposit/debit notification. What are the next steps?
- Payment timeframes
- I have only received one of several required payments from my guest. Is this normal?
Refunds
Tax Related
- Form 1099-K: An overview
- What is a Form 1099-K?
- What is the purpose 1099-K reporting?
- When will I receive my Form 1099-K?
- Why have I not received my Form 1099-K?
- How is the “gross amount” defined on the 1099-K?
Chargebacks
- What is a chargeback?
- I have a question about a chargeback notification I received
- What are the most common types of chargebacks?
- Why are you requesting my chargeback documents again?
- Why are you asking me to provide documents when you can see them in my reservation manager dashboard?
- What is Yapstone doing to protect homeowners from chargebacks?