Support
I am a payer
Account
- How do I change or amend a bank account?
- How do I sign into the Yapstone Merchant Portal?
- How do I reset my password?
- I cannot login in my merchant account, what should I do?
- How do I update my account details?
- When will my account change request be completed?
Fees and Billing
- What is Net-Settling? How does it affect my payments?
- Help me understand reporting in the merchant portal
- Help me reconcile my account using the Merchant Portal
- Help me understand how I am billed
- With the Merchant Portal, when am I billed?
- I have been notified of a new disbursement fee. What is this?
Onboarding
- I just applied for a Yapstone account. What are the next steps?
- I am having trouble signing up for the payment service
- When will my application be approved?
- I have been approved for service. What are the next steps?
- What countries does Yapstone support?
- Why are you requesting additional documents from me?
Payment Processing Service
- Who is Yapstone?
- I am interested in getting more information about Yapstone’s products and features.
- I am an existing customer and need support, how do I contact you?
- How do I read my statement?
- Why didn't I receive the full payment from the guest?
- I am a merchant, when will I receive my money?
Refunds
Tax Related
- Form 1099-K: An overview
- What is a Form 1099-K?
- What is the purpose 1099-K reporting?
- When will I receive my Form 1099-K?
- How is the “gross amount” defined on the 1099-K?
- What are the Form 1099-K thresholds?
Chargebacks
- What is a chargeback?
- I have a question about a chargeback notification I received
- What are the most common types of chargebacks?
- Why are you requesting my chargeback documents again?
- Why are you asking me to provide documents when you can see them in my reservation manager dashboard?
- What is Yapstone doing to protect homeowners from chargebacks?