Please note the below only applies to customers located in the SEPA zone.
Once you have completed, signed and submitted your Direct Debit Mandate, it needs to be reviewed and validated by our support team before you can issue a refund from your reservation manager dashboard.
Once your Direct Debit Mandate has been approved by our support team you will receive an email confirming that you can now issue refunds, usually this is done within 3-5 business days.