A chargeback occurs when a cardholder (your guest) advises his/her bank that he/she does not recognize a transaction, did not perform the transaction, or did not receive the goods or services advertised. The cardholder contacts his/her bank to dispute the transaction at which time the bank will reverse the charge back to you, the merchant (in this case, you as the property owner or property manager). The bank’s reversal of the original charge is known as a “chargeback”.
Articles in this section
- What is a chargeback?
- I have a question about a chargeback notification I received
- What are the most common types of chargebacks?
- Why are you requesting my chargeback documents again?
- Why are you asking me to provide documents when you can see them in my reservation manager dashboard?
- What is Yapstone doing to protect homeowners from chargebacks?
- I won the case! When do I get my money back?
- How long do I have to provide documents to support my chargeback case?
- What documents or proof do you need to fight a chargeback?
- I refunded this guest/renter, and now a chargeback occurred. You have debited me twice (once for the refund, and again for the chargeback). Why?