With your support, Yapstone may be able to submit a counterargument to the issuing bank on your behalf. The decision whether to contest a chargeback will depend on the cardholder’s reason for the chargeback and whether there is enough compelling evidence to disprove the cardholder’s stated reason for reversing the original charge.
Depending on the type of the chargeback, we will request different types of information from you. This may include your cancellation policy, conversations between you and your guest, and invoices of any work that have been carried out by you, such as cleaning bills or repairs. With this information we will then build a documented response to dispute the guest’s chargeback claim. The issuing bank dictates the deadlines for chargeback disputes so we may not be able to dispute your case if we do not receive these requested documents from you by the date specified in our email.